Customer Relationship Management System

This module is designed to manage all actions and activities between the company’s employees and clients.

Clients here mean the existing clients, potential clients and all the clients who are likely to deal with the company in the future.

Also the daily missions & tasks of employees can be managed easily by this system.

So, this module will be very useful for different departments in the organization. for example, for sales department, this module can collect leads from several communications channels such as Facebook, Company’s Website, Live Chat and additional different channels. Then, the leads can be distributed to the sales team as per their tasks and each sales employee can record all his actions with the clients.

Eventually, The Sales Manager can follow up the daily work of his team easily without any effort or wasting his valuable time.

The Sales Manager can predict the value of sales revenue that should be contracted within a specific period and also he can evaluate the performance of the entire sales team.

This Module includes Managing Complaints, Customer Surveys, Sending SMS Campaigns and Email Campaigns. Also, This System can be used to manage the internal work inside the company, so the company’s employees can contact each other, and every manager within the company can assign tasks to his subordinates and he easily can follow up on their tasks.